The leading global deceased account management business.
Phillips & Cohen Associates built its global reputation in the credit industry by providing specialised compassionate engagement services to clients, enabling them to realise additional recoveries and deliver tangible “Treating Customers Fairly” process enhancements. We are an award-winning industry leader providing expert niche services and are recognised for our unique and compassionate style of customer interaction. Phillips & Cohen Associates currently works with some of the largest multi-national creditors across a wide range of industry sectors, including banking, finance, home shopping, utility, telecom, debt purchase, local government & central government.
Our in-depth induction program and training relationship with Samaritans ensures that our colleagues are uniquely equipped to sensitively and compassionately engage with customers whose individual circumstances require additional support. Together with our innovative systems and unique data sources, our empathetic approach enables us to truly understand a customer’s individual circumstance and provide an appropriate solution.
To inquire about our services, please visit our Contact Us page.
Certifications and Associations
Phillips & Cohen Associates (UK) Ltd are a member of the Credit Services Association (CSA), the only National Trade Association in the UK for organisations active in the debt collection and debt purchase industry.
Phillips & Cohen Associates are a member of The Consumer Relations Consortium, a membership group for forward-thinking organisations that wish to influence the direction of collections compliance, legal strategy, and regulatory policy.
Phillips & Cohen Associates (UK) Ltd are fully authorised for its various activities from the Financial Conduct Authority (FCA). The FCA are the conduct regulator for financial services firms and financial markets in the UK.
Credit Strategy are a premium brand with a broad footfall in financial services, which serves a set of credit-related functions across a huge range of sectors.
Our Global Presence
Phillips & Cohen Associates built its reputation in the credit industry by providing specialised compassionate engagement services to clients, enabling them to realise additional recoveries and deliver tangible “Treating Customers Fairly” process enhancements. We are an award-winning industry leader providing expert niche services recognised for our unique and compassionate style of customer interaction. Phillips & Cohen Associates currently work with some of the largest multi-national creditors across a wide range of industry sectors including banking, finance, home shopping, utility, telecoms, debt purchase, local government & central government.
Phillips & Cohen Associates in the News
Phillips & Cohen Associates, Ltd. Celebrates Significant Investment In Proprietary Data Management Platform.
Wilmington, DE: After years of behind-the-scenes development and over $1M invested, Phillips & Cohen Associates, Ltd., the globe’s leading deceased account care business, is thrilled to announce the expansion of its suite of services with [...]
Phillips & Cohen Achieves Vulnerable Customer Accreditation
Wilmington, DE – July 2021 - Phillips & Cohen Associates, Ltd. (PCA), the leading specialist recoveries management business servicing creditors in the US, Canada, UK, Ireland, Australia, New Zealand, Spain, Portugal and Germany is [...]
Phillips & Cohen Associates Hires Amy Perkins As Chief Of Staff
Wilmington, DE – March 2021 - Phillips & Cohen Associates, Ltd., the leading deceased account care and debt settlement portfolio management business servicing creditors in the US, Canada, UK, Ireland, Australia, New Zealand, Spain, Portugal, [...]
Executive Appointment: Phillips & Cohen Announces the Hiring of the Business Development Director for Iberia Region
Madrid – March 2021 – Phillips & Cohen Associates, Ltd., the deceased account management leader servicing creditors in Spain, Portugal, the US, Canada, UK, Ireland, Australia, New Zealand, Italy and Germany announces the appointment of [...]