The global leading deceased account management business.
Phillips & Cohen Associates built its global reputation in the credit industry by providing specialised compassionate engagement services to clients, enabling them to realise additional recoveries and deliver tangible “Treating Customers Fairly” process enhancements. We are an award-winning industry leader providing expert niche services and are recognised for our unique and compassionate style of customer interaction. Phillips & Cohen Associates currently works with some of the largest multi-national creditors across a wide range of industry sectors, including banking and finance, home shopping, utility, telecoms, debt purchase, local government & central government.
Our in-depth induction program and training relationship with Samaritans ensures that our Colleagues are uniquely equipped to sensitively and compassionately engage with customers whose individual circumstances may mean that they need additional support. Together with our innovative systems and unique data sources, our empathetic approach enables us to truly understand a customer’s individual circumstance and provide an appropriate solution.
AWARDS and ACCOLADES
“I wanted to tell you what a pleasure it was dealing with your colleague on this difficult matter. She was always kind and pleasant, and very professional.”
“I just wanted you to know how much you have helped me at such a tough time in my life. Thank you so very much.”
Phillips & Cohen Associates in the News
Phillips & Cohen Associates, Ltd., the deceased account management leader servicing creditors in the US, Canada, UK, Ireland, Australia and New Zealand, announces the appointment of Gelsomina Paolini as Global Chief Financial Officer. Ms. Paolini [...]
Samaritans is delighted to announce that it will continue to partner with Phillips & Cohen Associates International for a sixth year. The deceased account management specialists were the founding member of the charity’s corporate workplace [...]
Phillips & Cohen Associates, the global leader in deceased account management, today announced its entry into the New Zealand market, marking the next stage of its expansion in the Asia Pacific region. The group, which [...]
Phillips & Cohen Associates (UK), Ltd. the UK arm of the globes’ leading deceased account management specialist today announced its intention to start providing Mortgage Administration Services with immediate effect. After a lengthy and stringent [...]